RFP-based selection of and transition to a new strategic sourcing partner for application management services (AMS) within a first generation outsourcing program at a large Swiss retail group:
Successful transition and activation of application operation, support and maintenance services within Finance & Controlling (FICO), Real Estate (RE) and Human Resource (HR) applications (SAP and non-SAP) with the new external AMS provider
Definition, implementation and adaption of a Target Operating Models (TOM);
Organisational Change Management (OCM) and accompanying leadership / specialists coaching
BPO* & Document Management IT Strategy, Processes & Organization
(* BPO: Business Process Outsourcing)
Definition of a new global IT strategy & initiation of a comprehensive IT transformation program
Implementation of “Quick Win” initiatives in the areas of operational processes management of change, incident, Problem, Service Request …) & IT Cost Allocation
Utilities Sourcing Transition & Transformation
Transition to and activation of a new corporate Electronic Work Place (EWP) Service delivered by a new external service provider (1st generation outsourcing). Subsequent transformation (modernisation and optimisation) of the EWP services for approx. 65’000 users in Europe and Latin America.
Renewal of a full outsourcing service solution and the corresponding contract with a new service provider (2nd generation outsourcing) with subsequent transition and transformation in South Africa.
Transport Digital Transformation
Transformation of a mission-critical ICT infrastructure (mid-range systems) and migration of business critical Applications to the new platform
Establishing the overall transformation program governance and control, to accompany the targeted implementation holistically
Production Digital Transformation
Complex application migration to private cloud environments: Approximately 550 business-critical applications in a 6-month period successfully migrated in waves
Creating an effective program organisation, an overall program governance and control, management of the critical business & IT stakeholders
Financial Services IT Operations Management & Transformation
Takeover of a banking IT infrastructure including transfer of 500 employees to the service provider, activation of IT operations Services and subsequent transformation / optimisation
Stabilise the entire operations of the business-critical bank IT infrastructure in Austria and Eastern Europe
Public Outsourcing Transition
Comprehensive 2nd generation transition: Complete takeover and activation of all IT services (Data centres, workplaces, networks, applications, Helpdesk) for approx. 8’000 employees at more than 130 locations
Transformation and re-organisation of the entire IT organisation for this governmental organisation
IT & Telecom Services Professional Mentoring
Career coaching and project-based mentoring for top program managers and senior line managers
Coaching & support in difficult professional challenges and turnaround situations, such as projects in crisis, difficult customer situations, etc.
Let’s talk about your digital challenges and the necessary transformation initiatives.