Services

Advisory Services

Focus topics:

  • CIO / CDO challenges
  • BPO* & IT Sourcing Strategies
  • IT Strategy & Organization
  • Roadmaps of Digital Transformations

(* BPO: Business Process Outsourcing)

Interim Management

Focus areas:

  • CIO / CDO* / COO role
  • Sourcing Management
  • Transformation & Change Programs
  • Service & Operations Management

(* CDO: Chief Digital Officer)

Leadership Mentoring

Target audience:

  • Digital Business Leaders & Senior Executives of large services companies
  • Transformation Leaders and drivers of major change programs
  • BPO & IT Service Delivery Leaders in IT and non-IT companies
  • Development Leaders: Product, service and technology designers

Mentoring of Leaders

E2E Sourcing Advisory

Digital Transformations

IT Strategy & Organization

IT Service Management

Industries

Project references

Research Center for Design & Health
ICT Architecture- & Program-Management / Leadership Coaching / Operations & Security

Establish and operationalise the (ICT) technical basis for the launch of a national research centre:

  • Requirements Engineering: Elicit, document and specify the relevant requirements for “Day 1” after the operational start
  • Enterprise & ICT Architecture: define a secure, scalable and modular architecture
  • Security Architecture: Design and implementation of a modern “state of the art” security concept on different levels, in strong alignment with the NCSC-CH requirements
  • Leadership Coaching: Coaching of the MD and the central functions (HR, workshops, Research)
  • Project Management: Planning, adaptation and execution of various “work streams” according to agile (Scrum-like) process methodology with collaboration via Trello, Miro Boards etc.
  • Operationalisation & activation of relevant 3rd parties (partnerships, suppliers / vendors…)
  • Operationalisation & activation of relevant corporate functions: HR, Finance, Sales/CRM, etc.
Retail & Logistics
Delivery Management, Sourcing &
Transformation Coaching

  • RFP-based selection of and transition to a new strategic sourcing partner for application management services (AMS) within a first generation outsourcing program at a large Swiss retail group:
    Successful transition and activation of application operation, support and maintenance services within Finance & Controlling (FICO), Real Estate (RE) and Human Resource (HR) applications (SAP and non-SAP) with the new external AMS provider
  • Definition, implementation and adaption of a Target Operating Models (TOM);
    Organisational Change Management (OCM) and accompanying leadership / specialists coaching
BPO* & Document Management
IT Strategy, Processes
& Organization

(* BPO: Business Process Outsourcing)

  • Definition of a new global IT strategy & initiation of a comprehensive IT transformation program
  • Implementation of “Quick Win” initiatives in the areas of operational processes  management of change, incident, Problem, Service Request …) & IT Cost Allocation
Utilities
Sourcing Transition & Transformation
  • Transition to and activation of a new corporate Electronic Work Place (EWP) Service delivered by a new external service provider (1st generation outsourcing). Subsequent transformation (modernisation and optimisation) of the EWP services for approx. 65’000 users in Europe and Latin America.
  • Renewal of a full outsourcing service solution and the corresponding contract with a new service provider (2nd generation outsourcing) with subsequent transition and transformation in South Africa.
Transport
Digital Transformation
  • Transformation of a mission-critical ICT infrastructure (mid-range systems) and migration of business critical Applications to the new platform
  • Establishing the overall transformation program governance and control, to accompany the targeted implementation holistically
Production
Digital Transformation
  • Complex application migration to private cloud environments: Approximately 550 business-critical applications in a 6-month period successfully migrated in waves
  • Creating an effective program organisation, an overall program governance and control, management of the critical business & IT stakeholders
Financial Services
IT Operations Management
& Transformation
  • Takeover of a banking IT infrastructure including transfer of 500 employees to the service provider, activation of IT operations Services and subsequent transformation / optimisation
  • Stabilise the entire operations of the business-critical bank IT infrastructure in Austria and Eastern Europe
Public
Outsourcing Transition
& Transformation
  • Comprehensive 2nd generation transition: Complete takeover and activation of all IT services (Data centres, workplaces, networks, applications, Helpdesk) for approx. 8’000 employees at more than 130 locations
  • Transformation and re-organisation of the entire IT organisation for this governmental organisation
IT & Telecom Services
Professional Mentoring
  • Career coaching and project-based mentoring for top program managers and senior line managers
  • Coaching & support in difficult professional challenges and turnaround situations, such as projects in crisis, difficult customer situations, etc.

Let’s talk about your digital challenges and the necessary transformation initiatives.

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