Services

Advisory Services

Focus topics:

CIO / CDO challenges
BPO* & IT Sourcing Strategies
IT Strategy & Organization
Roadmaps of Digital Transformations

(* BPO: Business Process Outsourcing)

Interim Management

Focus areas:

CIO / CDO* / COO role
Sourcing Management
Transformation & Change Programs
Service & Operations Management

(* CDO: Chief Digital Officer)

Leadership Mentoring

Target audience:

Digital Business Leaders & Senior Executives of large services companies
Transformation Leaders and drivers of major change programs
BPO & IT Service Delivery Leaders in IT and non-IT companies
Development Leaders: Product, service and technology designers

Mentoring of Leaders

E2E Sourcing Advisory

Digital Transformations

IT Strategy & Organization

IT Service Management

Project references

Research Center for Design & Health

ICT Architecture- & Program-Management / Leadership Coaching / Operations & Security

Establish and operationalise the (ICT) technical basis for the launch of a national research centre:

Requirements Engineering: Elicit, document and specify the relevant requirements for “Day 1” after the operational start
Enterprise & ICT Architecture: define a secure, scalable and modular architecture
Security Architecture: Design and implementation of a modern “state of the art” security concept on different levels, in strong alignment with the NCSC-CH requirements
Leadership Coaching: Coaching of the MD and the central functions (HR, workshops, Research)
Project Management: Planning, adaptation and execution of various “work streams” according to agile (Scrum-like) process methodology with collaboration via Trello, Miro Boards etc.
Operationalisation & activation of relevant 3rd parties (partnerships, suppliers / vendors…)
Operationalisation & activation of relevant corporate functions: HR, Finance, Sales/CRM, etc.

Retail & Logistics

Delivery Management, Sourcing &

Transformation Coaching

RFP-based selection of and transition to a new strategic sourcing partner for application management services (AMS) within a first generation outsourcing program at a large Swiss retail group:
Successful transition and activation of application operation, support and maintenance services within Finance & Controlling (FICO), Real Estate (RE) and Human Resource (HR) applications (SAP and non-SAP) with the new external AMS provider
Definition, implementation and adaption of a Target Operating Models (TOM);
Organisational Change Management (OCM) and accompanying leadership / specialists coaching

BPO* & Document Management
IT Strategy, Processes
& Organization

(* BPO: Business Process Outsourcing)

Definition of a new global IT strategy & initiation of a comprehensive IT transformation program
Implementation of “Quick Win” initiatives in the areas of operational processes management of change, incident, Problem, Service Request …) & IT Cost Allocation

Utilities
Sourcing Transition & Transformation

Transition to and activation of a new corporate Electronic Work Place (EWP) Service delivered by a new external service provider (1^st generation outsourcing). Subsequent transformation (modernisation and optimisation) of the EWP services for approx. 65’000 users in Europe and Latin America.
Renewal of a full outsourcing service solution and the corresponding contract with a new service provider (2^nd generation outsourcing) with subsequent transition and transformation in South Africa.

Transport
Digital Transformation

Transformation of a mission-critical ICT infrastructure (mid-range systems) and migration of business critical Applications to the new platform
Establishing the overall transformation program governance and control, to accompany the targeted implementation holistically

Production
Digital Transformation

Complex application migration to private cloud environments: Approximately 550 business-critical applications in a 6-month period successfully migrated in waves
Creating an effective program organisation, an overall program governance and control, management of the critical business & IT stakeholders

Financial Services
IT Operations Management
& Transformation

Takeover of a banking IT infrastructure including transfer of 500 employees to the service provider, activation of IT operations Services and subsequent transformation / optimisation
Stabilise the entire operations of the business-critical bank IT infrastructure in Austria and Eastern Europe

Public
Outsourcing Transition

& Transformation

Comprehensive 2^nd generation transition: Complete takeover and activation of all IT services (Data centres, workplaces, networks, applications, Helpdesk) for approx. 8’000 employees at more than 130 locations
Transformation and re-organisation of the entire IT organisation for this governmental organisation

IT & Telecom Services
Professional Mentoring

Career coaching and project-based mentoring for top program managers and senior line managers
Coaching & support in difficult professional challenges and turnaround situations, such as projects in crisis, difficult customer situations, etc.

Let’s talk about your digital challenges and the necessary transformation initiatives.

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